Execute day-to-day change control management, incident response, fault finding, and escalation in line with agreed SLAs.

Perform Moves, Adds & Changes (MAC), racking, stacking, patching, and decommissioning of server and network hardware.

Manage, track, and maintain accurate inventory records of all Data Centre assets and infrastructure documentation.

Supervise and escort third-party vendors and external contractors on-site.

Plan and implement IT hardware installations and structured cabling work adhering strictly to site standards and approved processes.

Work closely with facilities providers to ensure governance, site maintenance, and maximum energy efficiency.

Ensure full compliance with all Client and Support Services Health & Safety, Quality, and Data Centre Security procedures.

Proven hands-on experience in a similar Data Centre or high-risk operational environment.

Sound knowledge of IT infrastructure technologies, structured cabling, and networking concepts.

Experience with basic server configuration (e.g., iDRAC, iLO), fault finding, and hardware maintenance.

Strong attention to detail, reliability, and the ability to work on own initiative as well as unsupervised within a shift team.

Excellent written and verbal communication skills across all organisational levels.

Ability to work a continuous 24x7x365 rotating shift pattern under pressure.