Job Description
-
Working a 24x7x365 shift pattern (4 days on/4 days off, 4 nights on/4 nights off).
-
Managing change control, incidents, and resolution.
-
Tracking and managing assets.
-
Supervising and escorting third-party vendors.
-
Planning and implementing IT hardware installations adhering to strict Data Centre standards.
-
Planning and decommissioning network hardware and structured cabling.
-
Updating all relevant documentation and inventories.
-
Completing service requests within agreed SLAs.
-
Ensuring compliance with our client’s and the end-user's Health & Safety and Quality Standards.
-
Maintaining security procedures regarding the Data Centre environment.
-
Maintain Data Centre toolsets that assist with support and management.
-
Provide management and governance over the Data Centre.
-
Work closely with facilities providers to maximize energy efficiency.
-
Oversee the day-to-day running of the site, including installations, decommissions, and maintenance.
-
Support Data Centre service improvement and major infrastructure projects (e.g., power outages/replacements).
-
Perform basic server configuration (IDRAC, ILO) and fault finding.
-
Manage racking, stacking, moves, changes, and patching.
-
Manage complex inter-rack/room cable infrastructure to provide a stable platform for IT connectivity.
-
Experience: Proven background in a similar role within high-risk environments or Data Centres.
-
Technical Knowledge: Sound understanding of infrastructure technologies and networking concepts.
-
Tools: Experience with DCIM tools and ticketing systems like ServiceNow or Remedy (desirable).
-
Software: Competence in MS Office and Helpdesk/Service Delivery applications.
-
Attributes: A reliable team player with strong attention to detail and a proactive approach.
-
Skills: Excellent communication (written and verbal) and strong organizational/administrative skills.
-
Adaptability: The ability to work under pressure, use your own initiative, and maintain a flexible approach to shift patterns.