Job Description
Job Title: Data Centre Support Engineer
Site: Data-Centre & Live Office Environment
Location: Slough
Salary: £36,000 - £40,000
Hours: Usual Business Hours (9AM-5PM)
The Role:
This role requires commitment to providing a high-quality service to meet customer demand.
The role is required to deliver IMAC, iMACD, and Breakfix Incident Management Services. The duties range from small alterations such as patching and fault finding to performing large-scale equipment and device relocations including new installs, decommissions, moves, and maintain functions.
Engineers will report to the local Campus Manager/Supervisor and Schedulers.
The Scope of Works:
Support and On-Call for TR/SER/MER Rooms:
- Installation of equipment racks within technology rooms
- Racking of Servers and other hardware equipment.
- Restack of equipment within existing technology rooms - Decommission of equipment within technology rooms
- Removal of redundant infrastructure (empty cabinets, powered off devices) from the technology rooms
- Movement of equipment within site locations including stores
- Connection of network patching to servers and other equipment within racks
- WAN and LAN connectivity and testing
- Labelling of servers and other equipment
- Installation of power distribution units within equipment racks and other equipment -Patching of equipment within cabinets
- Interface with Corporate Real Estate on mechanical and electrical provisioning - Technology component swaps.
Control Functions
- Technology room inspections
- Alarm investigation assistance (CMS/ BMS/ Peregrine) Identification to DCO management of redundant technology infrastructure
- Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities.
Incident Management
- KVM/iLO failure support
- Power circuit support (proprietary sub distribution in racks (PDUs) etc.)
- Temperature (liaison with CRE)
- Cable fault support (Fluke Test and Tracing)
- First/Second line support (e.g. reboots on instruction, ID of lights & connections etc.)
- Technology component swaps
- Third party supervision (escort and supervision)
Structured Cabling:
- Carry out cable installation services in accordance with STS cabling/patching schedules
- Management of patching within equipment cabinet
- Labelling of cabling in accordance with STS standards and requirements
- Supervision and QA for cabling installs.
- Recovery of unused circuits/patching, structured cabling and updating of any associated client cable management inventory systems
- Cable Database and Cable Stock management and upkeep
- Perform cable tracing activities and subsequent updates to inventory systems in preparation for Merge, Refresh or other event
Documentation:
- Documentation upkeep (required as part of WTS/STS process)
- Manage designated fault and request tickets via the client’s systems
- Return Material Authorization (RMA) administration duties
- Activity Reporting and (Shift Handovers, task trackers etc)
What we’re looking for in our Support Engineer:
Essential:
- Relevant Experience working in the Data-Center space, as well as the banking or corporate IT environment.
- Relevant Experience in Workplace Technology Installations, Moves Adds, Changes and Decommission.
- Experience in structured cabling installation, fault finding and testing with fluke test equipment.
- Good MS Office Suite experience (Outlook, Excel, Word etc)
- Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team.
- Prioritization skills and multitasking ability.
- Ability to work under pressure.
- Thorough knowledge of Asset Management Systems
- Thorough knowledge of Ticketing Systems
- Thorough understanding of complex change management and service delivery processes.
- Ability to mentor and train new starters on all systems, processes and procedures.
- Ability to approve / sign off training modules.
- Ability to lead / supervise shift activities
- Satisfactory Skills Matrix score