Job Description
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Leadership & Coordination: Manage shift activities, mentor new starters, and supervise special projects from design through to handover.
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Device Provisioning & Change: Oversee rack building, copper/fiber patching, SFP module installations, and complete hardware deployments.
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Connectivity & Testing: Ensure rigorous connectivity testing and manage change records for all new installs and server moves.
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Decommissions & Asset Management: Approve physical change records, manage secure equipment removal, and oversee the asset disposal process via ServiceNow.
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Break/Fix & Monitoring: Respond to incidents, perform daily health checks and walkthroughs, and monitor environment alerts (PDUs, HVACs, RPPs).
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Inventory & Reporting: Maintain accurate inventories of cabling materials and spares, and provide capacity reporting to the DC Manager.
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Third-Party Management: Act as a chaperone for vendors, managing access requests via COLO portals and liaising with security teams.
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Experience: Proven background in a banking IT environment and extensive experience in Data Centre MAC environments (IT hardware deployment).
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Technical Expertise: Extensive knowledge of structured cabling standards (FTP, UTP, Optical Fiber), fault finding, and testing with Fluke equipment.
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Process Knowledge: Expert understanding of complex change management, service delivery processes, and asset management systems.
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Leadership Skills: Proven ability to supervise teams, manage 3rd party providers, and act as a brand ambassador to build strong inter-departmental relationships.
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Certifications: COMPTIA Server+ and COMPTIA Network+ are essential.
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Attributes: A self-starter who is organized, detail-oriented, and able to work under pressure while multitasking effectively.
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BICSI Technician Training
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Certified Data Centre Technician Professional (CDCTP®)
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Cisco Certified Network Associate (CCNA Data Center)
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Certified Data Centre Management Professional (CDCMP®)
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ITIL® Foundation or Expert